Refund policy
Returns, Exchanges & Ordering Policy
Please Read Carefully Before Ordering
By placing an order with Outlet Luxuries, you acknowledge and agree to the terms outlined below.
Sizing Responsibility
Every product page contains a detailed sizing guide, including foot measurements in centimeters and inches.
Customers are strongly encouraged to:
Measure their feet before ordering.
Compare their measurements with the sizing chart provided.
Review the sizing image located on each product page.
Because sizing standards may vary between brands, models, and manufacturing batches, customers should not rely solely on the size they usually wear.
Sizing Exchanges
If the size does not fit, you may request an exchange within 30 days of receiving your order.
To be eligible for a sizing exchange, the item must:
Be unworn and unused.
Be returned in its original condition and packaging.
Show no signs of wear, damage, alteration, or misuse.
Customers are responsible for the cost of return shipping for sizing exchanges unless otherwise agreed by Outlet Luxuries.
All exchange requests are subject to inspection and approval by our team. We reserve the right to refuse an exchange that does not meet the requirements of this policy, subject always to applicable consumer rights.
Order Modifications
If you need to make any changes to your order, including the size, color, or shipping information, please contact us at contact@outlet-luxuries.com within 24 hours of placing your order.
After this period, we cannot guarantee that modifications or cancellations can be accommodated due to order processing and fulfillment timelines.
Sale Items
Sale items, promotional items, discounted items, and limited-edition products may be subject to different return or exchange conditions.
Where an item is specifically identified as final sale, it is not eligible for voluntary returns or exchanges, except where required by applicable law.
Nothing in this policy affects your statutory consumer rights.
Why This Policy Exists
International returns may involve:
Long transit times.
Customs delays.
Lost packages.
Damaged return shipments.
Inspection failures.
As a result, international returns can create substantial costs and uncertainty for both customers and our company.
Incorrect, Damaged, or Defective Items
If you receive:
The wrong item.
The wrong size compared with your order confirmation.
An item with a significant manufacturing defect.
An item damaged beyond normal shipping wear.
Please contact us within 7 days of delivery at contact@outlet-luxuries.com and provide your order number along with clear photographs demonstrating the issue.
Our team will review your claim to determine the appropriate resolution. If approved, Outlet Luxuries may provide a replacement, exchange, repair, or refund, as appropriate and in accordance with applicable consumer law.
If the claim is approved and the return of the item is required, Outlet Luxuries will cover reasonable return shipping costs where applicable.
Damaged Packaging
Damage to the outer packaging alone does not necessarily qualify for a return, exchange, or refund if the product itself remains functional and undamaged.
This does not affect any rights you may have where the product itself has been damaged or does not conform to the contract.
Unauthorized Returns
Please contact us before sending any return so that we can provide the appropriate return instructions.
Packages returned without prior written authorization may be refused or returned to the sender.
Refund Processing
If a refund is approved, it will generally be issued to the original payment method.
Processing times may vary depending on your financial institution or payment provider.
Goodwill Accommodations
In certain situations, Outlet Luxuries may offer discount codes or other commercial gestures as a goodwill accommodation.
Such accommodations are voluntary and do not constitute an admission of liability or an obligation to provide future compensation.
Contact Us
For any return or exchange inquiries, please contact us:
Outlet Luxuries
Website: outlet-luxuries.com
Email: contact@outlet-luxuries.com
Phone: +44 20 3769 4994
Address: 71–75 West Street, Shelton Street, London, WC2H 9JQ, United Kingdom